Frequently Asked Questions

gettacar will help you forward all the information to your financial institution in order finalize your loan. Before you take delivery of your vehicle we will need to verify payment. If you have any additional questions about this, give us a call at 1-888-600-7622.

Absolutely! Our process is built to work with all types of credit. If you have challenged credit, we are able to work with you and give you the best chance to drive away in a new vehicle.

During the beginning of the process the terms will be educated estimates based on the information you have provided. Once we verify all your information we will provide you with the exact terms. Before taking delivery you will have all the information to make a well-informed decision.

Once our team has finalized the details, your approval is valid for 30 days. Once you have your approval the vehicle will be placed in a purchase pending status for 12 hours. You will be allowed to place one vehicle in purchase pending status once every 24 hours. If you decide to wait longer than 12 hours, the vehicle will be taken out of a pending status and placed back in inventory for others to purchase. We like to create some peace of mind by allowing you 12 hours to make a decision without worrying whether or not the vehicle will be sold.

The down payment is due at the time of delivery. This will take place after you have test driven the vehicle and before the paperwork is finalized. Please note we will run an authorization to make sure your down payment funds are available the morning of your scheduled delivery date.

Your first payment will be due 30 days from the time you take delivery of the vehicle.

Yes! A co-signer may not be necessary for all customers, but adding a co-signer with established credit and/or income stability may help with the terms of the loan.

Yes! All of our vehicles go through a 174-Point Quality Assurance Inspection. Every vehicle is gettacar certified, meaning all of our vehicles have clean titles and have gone through a rigorous safety inspection. We also provide a CarFax report on each vehicle.

We suggest once you are approved you start shopping quotes if you do not have insurance. If you already have insurance you’ll need to add the vehicle to your policy. At time of delivery you will need to provide us with a copy of your insurance card and/or declaration page. You may also email this information to us prior to delivery.

When you are financing a vehicle with gettacar you will need full coverage insurance. If you are able to obtain your own financing through your bank or credit union, you will need to contact them to find out their requirements. If you purchase your vehicle with cash, you will be able to carry the state minimum liability insurance.

Absolutely! With our no worries return policy, you have a 7-day money back guarantee. The reason does not matter, we will exchange the vehicle for another, or you can return it within the 7 days. It’s that simple!

You have 7 days and 250 miles to make sure this is the vehicle for you. Day 1 starts the day the vehicle is delivered to you. If you decide to return or exchange the vehicle, you will need to contact us by 12:00pm on day 7 so we can make arrangements to pick up the vehicle later on that day. All returns are subject to inspection. We will not accept a return that has been in an accident, damaged and/or modified from the original condition upon delivery. We will also not accept a return that has a 3rd party lean on the vehicle not affiliated with gettacar.

On occasion we will make exceptions to deliver outside our region. Please contact us for further details.

Yes! Your refund will be processed within 72 hours after we have picked up the vehicle. Depending on you financial institution you should see your refund within 5-7 business days.

We will process your registration once the 7 day period has ended. The title will be mailed to you directly within 4-6 weeks.

gettacar is the easiest way to buy a car completely online, while catering to our customers’ credit needs. We start buy offering a wide selection of newer, low mileage cars of all types. Customers are able to browse our inventory, choose a car, and decide on financing options (finance with gettacar, cash, or 3rd party financing). If you decide to finance with us, we will do our best to get you approved on the best terms possible. Once your car is chosen and financing is taken care of, we will deliver it right to your door! Don’t fall in love with the car? You have 7 days to return it, no questions asked!

After you place your order, you will receive a time for delivery. When the car is delivered, the necessary paperwork will be filled out on the spot by the buyer and gettacar representative. Once it is completed, you are officially the owner of the vehicle!

It's easy! Just give our service department a call at 215-333-6666 and one of our reps will guide you through the process. If you purchase an additional extended warranty at time of sale, a customer service representative will provide you with instructions on how to use it on your delivery day. Though we hope you never have to use your warranty, sometimes things happen, so it's good to be safe!